About Us

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We’re the global leader in sexual happiness and ship orders in discreet, boring brown boxes direct from our warehouses in the UK, USA, Canada, Australia and Europe Countries, straight to your door.

We’ve won lots of awards for everything from the toys we sell to our dedication to customer service. We’ve even won two Queen’s Awards for Enterprise – that’s right, awards from the Queen of England.

Buying a sex toy used to involve being confronted by seedy, male-centric websites with in-your-face, pornographic images and packaging.

But colleagues and friends Neal Slateford and Richard Longhurst decided it was time things changed, and a new era of sex toy shopping began in 2002.

Fast-forward from our humble beginnings with a single computer in Richard’s apartment to today, and you could say we’re very (sexually) happy about what we’ve achieved so far.

We just want you to be happy…

Making customers happy is what makes us smile. And here’s how we do it:

An international team of 300 (and growing) staff members to advise you, and pack, pick and ship your orders.

Our Customer Service team is available to help you 24 hours a day, 7 days a week.

There are over 280,000 product reviews by Fun Factory Toys customers on our site to help you choose the right toy for you.

What makes Fun Factory Toys different?

We have a 60 day free returns policy and a 1 year product guarantee

All our parcels are tracked as standard (meaning no lost parcels), and if you place an order before 5.30pm it’ll be dispatched the same day.

Having a Fun Factory Toys account means you earn loyalty points with each shop – you get 250 just for joining – and other rewards including money off vouchers, birthday and anniversary discounts and free shipping.

Our team are on hand to help, no matter how small the query, and we even have English, French, German, Dutch, Spanish and Welsh speakers manning the phones and emails.

If you’d rather chat in another language, just let us know and we’ll see what we can do!

Don’t just take our word for it. Over the years we’ve won dozens of awards, and have even been recognised by the Queen of England for our services to international trade.

No other company in our industry offers this level of commitment to customer satisfaction.

Our commitment to supporting diversity

We are delighted to be part of an exciting new collaboration with Stonewall by joining Stonewall’s Diversity Champions program.

Stonewall campaigns for the equality of lesbian, gay, bi, trans, queer, questioning and ace (LGBTQ+) people everywhere.

Fun Factory Toys has signed up to the program to help foster and embed LGBTQ+ inclusion in our workplace, and to learn from Stonewall’s expert knowledge, training and dedicated resources to support our work on LGBTQ+ inclusion.

The partnership builds on Fun Factory Toys’s existing commitment to LGBTQ+ inclusion, using the power of our product knowledge, product offering, and commitment to inclusive content (both internal and customer facing).

Our brands

We develop unique, innovative sex toys and sexual wellbeing products, and have teamed up with some of the most fun and exciting brands out there to bring you the very best of sexual happiness. Here are just a few of our line-up:
Mike S
Mike S
2023-12-12
Quick and convenient, have always completed my online orders fast and error free.
Danielle Samson
Danielle Samson
2023-12-12
Rapide et produit essayer jusqu'à maintenant très bien
shomail habib
shomail habib
2023-12-12
Very cooperative staff and pricing is competitive pricing
Alexandre campeau
Alexandre campeau
2023-12-12
Meilleur site en ligne pour commander !
Ann Mary Paquin
Ann Mary Paquin
2023-12-12
Very good service
HEMIL DOSHI
HEMIL DOSHI
2023-12-12
Had a great experience buying vape juice. They have great variety and good thing is that you can customize the flavours.
Angela Deese
Angela Deese
2023-12-12
Moved overseas and was worried about where we would buy liquids. This store has fast shipping, amazing prices and nice flavors. Highly recommend!
Zhang Chong
Zhang Chong
2023-12-12
good
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