Returning an item
Enjoy risk-free shopping
If you’re not happy, we’re not happy. That’s why you’ve got up 30 days after the date of your order to return a product to us. Postage is free.
And if you’ve bought a toy or bondage item that hasn’t got you off, we’ll give you your money back under the terms of our Sex Toy Happiness Promise.
To return a product to us, fill in the form below then follow the instructions you’ll receive by email.
Lingerie items, Lubes & Essentials and Sexual Wellness products must be unopened, unused or unworn and have packaging or tags intact.
Please note that we cannot offer exchanges.
All purchases are covered by our 1-year product warranty. If anything goes wrong with your product, we’ll replace it for up to a year after purchase.