Refund and Returns Policy

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Returning an item

Enjoy risk-free shopping

If you’re not happy, we’re not happy. That’s why you’ve got up 30 days after the date of your order to return a product to us. Postage is free.

And if you’ve bought a toy or bondage item that hasn’t got you off, we’ll give you your money back under the terms of our Sex Toy Happiness Promise.

To return a product to us, fill in the form below then follow the instructions you’ll receive by email.

Lingerie items, Lubes & Essentials and Sexual Wellness products must be unopened, unused or unworn and have packaging or tags intact.

Please note that we cannot offer exchanges.

All purchases are covered by our 1-year product warranty. If anything goes wrong with your product, we’ll replace it for up to a year after purchase.

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